CommonLit
All Systems Operational

About This Site

This is our status page where we have updates on any known technical issues or disruptions. Updates are posted whenever we have new information.

commonlit.org Operational
90 days ago
100.0 % uptime
Today
testing.commonlit.org (Interim Assessments) Operational
90 days ago
100.0 % uptime
Today
Clever Single Sign-On Operational
Google Classroom Operational
90 days ago
100.0 % uptime
Today
Clever Data Operational
Clever Data API Operational
Clever Events API Operational
Infrastructure Operational
Bonsai Elasticsearch Operational
Heroku Operational
Amazon AWS S3 US West 2 Operational
Amazon AWS S3 US East 1 Operational
Amazon AWS CloudFront Operational
Redis Labs US East Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Application Availability
Fetching
95th Percentile Server Response Time
Fetching
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - Zendesk identified the source of the live chat errors and restored access to Chat. Educators should now be able to access chat without error, but can email help@commonlit.org if chat does not appear available.
Sep 21, 13:57 EDT
Update - We’re beginning to see improvement in educators’ ability to access live Chat. We’ll continue to monitor the situation and provide updates.
Sep 21, 13:12 EDT
Monitoring - Our support chat for educators is currently unavailable as Zendesk is having an outage. Please email help@commonlit.org if you have an urgent technical support need until the chat is available again. We will continue to monitor Zendesk's outage as they update us on the situation.

Zendesk's updates: https://support.zendesk.com/hc/en-us/articles/360055647813-Service-Incident-September-21st-2020
Sep 21, 12:42 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.