CommonLit - Notice history

Support Documentation (HelpScout) under maintenance

commonlit.org - Operational

100% - uptime
Aug 2020 · 100.0%Sep · 100.0%Oct · 99.84%

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Aug 2020
Sep 2020
Oct 2020

Notice history

Oct 2020

Overnight maintenance
  • Completed
    October 22, 2020 at 7:15 AM
    Completed
    October 22, 2020 at 7:15 AM

    The scheduled maintenance has been completed.

  • In progress
    October 22, 2020 at 7:00 AM
    In progress
    October 22, 2020 at 7:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    October 22, 2020 at 6:00 AM
    Planned
    October 22, 2020 at 6:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    October 22, 2020 at 12:58 AM
    Planned
    October 22, 2020 at 12:58 AM

    We will be undergoing scheduled maintenance during this time.

  • Update
    October 22, 2020 at 12:49 AM
    Planned
    October 22, 2020 at 12:49 AM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    October 22, 2020 at 12:49 AM
    Planned
    October 22, 2020 at 12:49 AM

    We will be performing some very brief maintenance on our application at 3:00am EST. We expect this to be completed in a few minutes.

Offline for maintenance
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We've completed our maintenance and data fixes and CommonLit is again available. We apologize for the unexpected outage and appreciate your patience as we worked to restore service.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    We are temporarily offline for urgent unexpected maintenance. We expect service to resume around 12pm EST. We sincerely apologize for any inconvenience. We will post further updates here as we have more information. If you need a PDF document of a text for your lesson, please email help@commonlit.org. Fuera de Línea por actualización Estamos temporalmente fuera línea por actualización del sitio. Esperamos que el servicio se reanude a las 12:00 pm EST en Estados Unidos y a las 11:00 am hora del centro de México. Les pedimos disculpas por los inconvenientes. Aquí publicaremos más detalles en la medida que tengamos información. Si necesita un documento PDF de un texto para su lección, envíe un correo electrónico a ayuda@commonlit.org

  • Identified
    Identified

    We are temporarily offline for maintenance. We expect service to resume around 12pm EST. We sincerely apologize for any inconvenience. We will post further updates here as we have more information. If you need a PDF document of a text for your lesson, please email help@commonlit.org.

Sep 2020

User support chat unavailable
  • Resolved
    Resolved

    Zendesk identified the source of the live chat errors and restored access to Chat. Educators should now be able to access chat without error, but can email help@commonlit.org if chat does not appear available.

  • Update
    Update

    We’re beginning to see improvement in educators’ ability to access live Chat. We’ll continue to monitor the situation and provide updates.

  • Monitoring
    Monitoring

    Our support chat for educators is currently unavailable as Zendesk is having an outage. Please email help@commonlit.org if you have an urgent technical support need until the chat is available again. We will continue to monitor Zendesk's outage as they update us on the situation. Zendesk's updates: https://support.zendesk.com/hc/en-us/articles/360055647813-Service-Incident-September-21st-2020

Site maintenance
  • Completed
    September 12, 2020 at 9:18 PM
    Completed
    September 12, 2020 at 9:18 PM

    The scheduled maintenance has been completed.

  • Update
    September 12, 2020 at 8:58 PM
    In progress
    September 12, 2020 at 8:58 PM

    Verification is currently underway for the maintenance items.

  • Update
    September 12, 2020 at 8:58 PM
    In progress
    September 12, 2020 at 8:58 PM

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • In progress
    September 12, 2020 at 6:00 PM
    In progress
    September 12, 2020 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 12, 2020 at 5:00 PM
    Planned
    September 12, 2020 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 11, 2020 at 9:19 PM
    Planned
    September 11, 2020 at 9:19 PM

    We will be doing important maintenance on the CommonLit web application to support start of school year activities. The commonlit.org web application will be offline at 2pm EST on Saturday, September 12th for several hours. We will provide updates as the situation progresses.

Aug 2020

No notices reported this month

Aug 2020 to Oct 2020

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