Duration: 4 days, 2 hours and 14 minutes

Feb 9, 18:23:21 GMT+0
Identified - Some users whose computers or browsers use iBoss are experiencing suddenly closing tabs. To remedy this issue, your site administrator may need to make configuration changes to iBoss for your school. We recommend contacting iBoss directly for support..

Feb 6, 15:00:00 GMT+0
Investigating - CommonLit is currently closing on Chromebooks. We are currently investigating this incident. Reach out to [help@commonlit.org](mailto:help@commonlit.org) if you need assistance printing PDFs of lessons..

Feb 10, 17:13:49 GMT+0
Resolved - After investigation of this incident, it was determined that configurations in iBoss are causing this problem. Tech teams should reach out to iBoss for support in resolving this issue..

Duration: 14 minutes

Affected Components: commonlit.org

Jan 14, 04:00:00 GMT+0
Identified - At 11pm ET on January 13th we will perform a scheduled upgrade on the CommonLit platform. During this time there will be a brief period where our application will not be reachable and lessons will be unavailable. We will provide updates as we perform and complete the maintenance..

Jan 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 14, 04:13:32 GMT+0
Completed - Our updates are complete and traffic is being served to users normally. Thank you for your patience..

Duration: 30 minutes

Affected Components: commonlit.org

Dec 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 02:30:17 GMT+0
Completed - Our upgrades are completed and normal service has been restored. Thank you for your patience!.

Dec 26, 02:00:00 GMT+0
Identified - On December 25th at 9pm ET we will be performing some infrastructure upgrades on CommonLit's systems. We expect service to be disrupted for approximately 30 minutes. Thank you for your patience..

Duration: 36 minutes

Affected Components: commonlit.org

Nov 28, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 28, 03:36:01 GMT+0
Completed - Our maintenance is completed and upgrades are in place. CommonLit is now fully available. Thank you for your patience..

Nov 28, 03:00:00 GMT+0
Identified - On Thursday, November 27th at 10pm ET we will perform scheduled maintenance on some of our systems. We expect the maintenance to last for 60 minutes..

Duration: 3 hours and 48 minutes

Affected Components: Cloudflare DNS

Nov 18, 12:30:00 GMT+0
Monitoring - Cloudflare is experiencing a global network incident. During this time, some users will be unable to reach commonlit.org. We are continuing to monitor and will update as the situation evolves..

Nov 18, 16:18:05 GMT+0
Resolved - Cloudflare is restoring service to their global network. .

Duration: 1 day and 51 minutes

Affected Components: commonlit.org

Oct 20, 12:48:20 GMT+0
Identified - An upstream infrastructure provider is suffering a major outage. During this time our ability to add servers to our fleet is reduced and users may experience slower traffic and degraded performance..

Oct 20, 20:06:39 GMT+0
Monitoring - AWS is able to fulfill capacity requests and we are handling traffic again as expected. Thank you for your patience during the incident..

Oct 21, 13:38:55 GMT+0
Resolved - Our infrastructure provider has restored service and we have confirmed all our systems are working at the expected capacity. Thank you for your patience..

Duration: 37 minutes

Affected Components: commonlit.org

Aug 7, 11:30:20 GMT+0
Identified - We are aware of the issue and have identified the cause. Service will be restored very shortly..

Aug 7, 12:07:20 GMT+0
Resolved - This incident has been resolved..

Duration: 13 hours and 49 minutes

Affected Components: commonlit.org

Jul 4, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 4, 20:51:46 GMT+0
Identified - Maintenance is now in progress..

Jul 5, 01:48:45 GMT+0
Completed - Maintenance has completed successfully..

Jul 4, 12:00:00 GMT+0
Identified - Maintenance didn't start yet..

Jul 4, 12:00:00 GMT+0
Identified - On Friday, July 4th, we will be performing planned upgrades to our infrastructure. During this time, CommonLit will be unavailable for use. We will provide updates as the upgrades proceed..

Duration: 7 hours and 55 minutes

Affected Components: Support Documentation (HelpScout)

Jul 1, 20:54:58 GMT+0
Completed - Maintenance to our support site has been completed successfully. Thank you for your patience. .

Jul 1, 13:00:00 GMT+0
Identified - On July 1 and 2 CommonLit will be performing upgrades on our support site ([support.commonlit.org](http://support.commonlit.org)). During this time support documentation will be unavailable, users can still reach out to our support team at [help@commonlit.org](mailto:help@commonlit.org) during the maintenance window..

Jul 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 days, 4 hours and 5 minutes

Affected Components: commonlit.org, Google Classroom

Jun 12, 20:33:25 GMT+0
Resolved - Our upstream service providers are recovering and our service has been restored. We are continuing to closely monitor systems and Google Cloud Platform's overall health. Thank you for your patience..

Jun 12, 19:17:20 GMT+0
Monitoring - CommonLit is impacted by an outage at Google Cloud platform (You can track Google Cloud's status here: <https://status.cloud.google.com/>). We are monitoring the status of Google Cloud related components..

Affected Components: commonlit.org

Jun 2, 18:22:08 GMT+0
Resolved - This incident has been resolved..

Jun 2, 18:12:47 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Jun 2, 18:11:17 GMT+0
Monitoring - We are launching a fix to this issue and will be monitoring the status of the site related to this issue..

Jun 2, 18:10:09 GMT+0
Investigating - We are currently investigating an issue with user log ins on CommonLit. We'll update our status as our team uncovers more about the incident..

Affected Components: commonlit.org

May 1, 02:29:13 GMT+0
Resolved - Errors on search have been resolved and the service has been stable. Thank you for your patience..

May 1, 00:18:00 GMT+0
Monitoring - Library search results are again available. We are continuing to monitor the service. Thank you for your patience..

May 1, 00:06:14 GMT+0
Identified - Our search service is currently experiencing a partial outage. During this time library searches not fully available. We are monitoring the situation. All other portions of CommonLit are fully operational..

Affected Components: commonlit.org

Apr 7, 14:53:21 GMT+0
Resolved - Our technical fix has been applied and service has been restored. We are continuing to monitor. We apologize for the disruption and appreciate your patience..

Apr 7, 14:51:14 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Apr 7, 14:50:49 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Apr 7, 14:46:09 GMT+0
Identified - We are continuing to work on a fix for this issue..

Apr 7, 14:05:27 GMT+0
Identified - We are continuing to work on a fix for this issue..

Apr 7, 14:00:48 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Apr 7, 13:50:47 GMT+0
Investigating - CommonLit is currently experiencing issues with our log in page. We are investigating the issue and will provide updates as we are able..

Duration: 1 hour and 30 minutes

Affected Components: commonlit.org

Oct 26, 12:58:32 GMT+0
Completed - We have finished validation and the application is fully available. Thank you for your patience..

Oct 26, 12:09:21 GMT+0
Identified - Upgrades are completed. We are monitoring commonlit.org and service is restored..

Oct 26, 10:39:06 GMT+0
Identified - We are implementing upgrades on CommonLit's hosting environment. The CommonLit web application will be unavailable for several minutes. We will provide updates as we progress and conclude the upgrade plan..

Oct 26, 10:40:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 1 hour and 30 minutes

Affected Components: commonlit.org

Oct 24, 22:47:43 GMT+0
Identified - On Saturday, October 26th we will be performing some infrastructure upgrades beginning at 6:30 am EDT. During the upgrades, CommonLit's web application and digital offerings will be unavailable. We will provide updates as we perform and conclude the maintenance..

Oct 25, 14:02:16 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 4 hours

Affected Components: commonlit.org

Oct 12, 09:00:05 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 12, 10:47:11 GMT+0
Identified - Our upgrades are completed. We're bringing commonlit.org back online and continuing to monitor. Thank you for your patience..

Sep 20, 12:49:08 GMT+0
Identified - On October 12th we'll be performing upgrades to parts of our infrastructure. We will begin work at 6am ET. Our engineering team will provide updates as we progress. During the upgrades, CommonLit may be unavailable on the web..

Oct 12, 10:55:26 GMT+0
Completed - We have verified that the upgrades were successful. commonlit.org is available for use. Thank you for your patience..

Oct 12, 10:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 21, 23:59:47 GMT+0
Resolved - Documentation at support.commonlit.org is again available. Thank you for your patience..

Jun 21, 18:27:27 GMT+0
Monitoring - CommonLit is currently making upgrades to our online support experience, online support will likely be unavailable for the remainder of the afternoon. If you require assistance, please email us at help@commonlit.org..

Duration: 1 hour

Apr 3, 23:41:13 GMT+0
Identified - From 7:45-9:00pm on April 3rd we'll be making updates to the support widget. If you need support during this time please reach out via the contact form on www.commonlit.org..

Apr 4, 00:45:02 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 3, 23:45:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 5, 17:55:25 GMT+0
Resolved - Google's sign-in and Classroom sync issues appear to have been resolved. If you continue to experience issues please reach out to our support team..

Mar 5, 15:48:25 GMT+0
Monitoring - Google's sign-in mechanism is having issues. Until service is restored by Google, some users may experience intermittent failures while signing in..

Affected Components: commonlit.org

Feb 17, 17:04:17 GMT+0
Monitoring - We are still finalizing our upgrades on commonlit.org.

Feb 17, 22:45:11 GMT+0
Resolved - This incident has been resolved..

Feb 17, 22:36:39 GMT+0
Monitoring - We have concluded our upgrades and CommonLit is available again. We've redeployed the application and are monitoring it. Thank you for your patience..

Duration: 6 hours

Affected Components: commonlit.org

Jan 22, 19:50:21 GMT+0
Identified - On Saturday, February 17th at 6:00am ET CommonLit will be performing upgrades on our databases. During this time, commonlit.org and other parts of our digital offerings may be unavailable. We will post updates as the maintenance begins and proceeds toward restoration of service..

Feb 17, 16:58:25 GMT+0
Identified - We are in the final phase of our upgrades. Service will remain unavailable for approximately one more hour..

Feb 17, 17:00:56 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 17, 13:34:35 GMT+0
Identified - Our upgrades are proceeding on schedule. We expect to restore service later this morning. Thank you for your patience..

Feb 17, 10:00:00 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 17, 11:00:57 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 6 hours

Affected Components: commonlit.org

Dec 30, 11:00:29 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 29, 15:49:52 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Nov 29, 15:49:10 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Nov 29, 15:48:50 GMT+0
Identified - On Saturday, December 30th we will be performing upgrades and maintenance on CommonLit's application databases. During this time, CommonLit may be unavailable. We will provide updates as the maintenance proceeds and concludes..

Dec 30, 13:19:25 GMT+0
Completed - Our maintenance activities are completed and CommonLit is fully available. Thank you for your patience..

Dec 30, 09:59:57 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Affected Components: commonlit.org

May 17, 17:00:34 GMT+0
Resolved - This incident has been resolved..

May 17, 14:34:30 GMT+0
Monitoring - We have applied a fix and we are no longer experiencing degraded performance. We are monitoring the site..

May 17, 14:31:43 GMT+0
Identified - The issue has been identified and a fix is being applied..

May 17, 14:31:01 GMT+0
Investigating - We are continuing to investigate this issue..

May 17, 14:12:32 GMT+0
Investigating - We are currently investigating this issue..

Affected Components: commonlit.org

Apr 28, 21:05:55 GMT+0
Resolved - This incident has been resolved..

Apr 28, 18:57:24 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Apr 28, 18:24:28 GMT+0
Investigating - We are currently investigating this issue..

Affected Components: commonlit.org

Mar 1, 17:23:44 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Mar 1, 17:32:26 GMT+0
Resolved - We've resolved the database performance issue and service has been restored. We apologize for any inconvenience caused..

Mar 1, 15:14:33 GMT+0
Investigating - Our engineering team is investigating an issue impacting access to commonlit.org. We will provide an update as soon as we have resolved the issue..

Duration: 3 hours

Affected Components: commonlit.org

Feb 18, 15:16:44 GMT+0
Identified - On Saturday, February 18th at 6pm EDT we will be performing scheduled maintenance on our infrastructure. The CommonLit application may be intermittently unavailable during this time. We will provide updates at the start and the conclusion of the maintenance operation..

Feb 17, 16:10:30 GMT+0
Identified - We are postponing the planned maintenance for February 18th until a later weekend..

Feb 21, 19:04:41 GMT+0
Completed - The scheduled maintenance has been completed..

Affected Components: commonlit.org

Oct 27, 16:56:37 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 27, 16:44:52 GMT+0
Investigating - We are currently investigating an issue with the Library Search functionality..

Oct 27, 17:58:47 GMT+0
Resolved - This incident has been resolved..

Affected Components: commonlit.org

Oct 27, 13:34:20 GMT+0
Resolved - Library search is available. Our team will continue to monitor the status to confirm search remains fully available..

Oct 27, 13:33:02 GMT+0
Monitoring - We have provisioned new search servers and search is now available. We apologize for the disruption. Our team will continue to monitor the status to confirm search remains fully available..

Oct 27, 13:13:23 GMT+0
Identified - Our team is applying updates to our search infrastructure to restore service. We will provide an update as soon as search is available..

Oct 27, 12:34:53 GMT+0
Investigating - We are currently experiencing issues with search in the library. Our engineers are working to restore service. Existing lessons and assessments are still available for students. We will provide updates as we have more information..

Affected Components: commonlit.org

Sep 9, 19:23:07 GMT+0
Resolved - This incident has been resolved..

Sep 9, 19:21:21 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Sep 9, 18:46:37 GMT+0
Monitoring - Connectivity with our cloud provider appears to be recovering. Our team is continuing to monitor the situation..

Sep 9, 18:15:36 GMT+0
Identified - Our cloud provider is having connectivity issues. Our engineering team is monitoring the situation. CommonLit will be unavailable until the upstream issues are resolved..

Duration: 2 hours

Affected Components: commonlit.org

May 14, 13:36:50 GMT+0
Identified - On May 22nd at 9pm EDT we will be performing some maintenance that may result in downtime. During this period, CommonLit may be unreachable for some users. We will provide updates during the operation..

May 22, 19:24:32 GMT+0
Completed - We are canceling our planned maintenance window for commonlit.org previously scheduled for tonight. There will be no planned service interruption..

Affected Components: commonlit.org

Jan 26, 13:38:56 GMT+0
Resolved - Our team has resolved the issue, and the commonlit.org is operating normally. Thank you for your patience..

Jan 26, 13:22:43 GMT+0
Monitoring - Our team has implemented a mitigation for the service issue and the application is recovering. We will continue to monitor the situation as service recovers..

Jan 26, 12:39:12 GMT+0
Identified - Our engineering team is investigating an issue impacting access to commonlit.org. We will provide an update as soon as we have resolved the issue..

Affected Components: commonlit.org

Dec 7, 16:11:53 GMT+0
Investigating - Our hosting provider is having issues that are affecting traffic to www.commonlit.org. Our engineers are working to restore service..

Dec 7, 23:44:15 GMT+0
Resolved - Service has been restored in Amazon Web Services' network and commonlit.org is fully available. Thank you for your patience..

Dec 7, 22:52:28 GMT+0
Monitoring - Amazon Web Services has implemented a mitigation in their network for the earlier routing issues. Service is recovering. Our engineers are continuing to monitor and we will post an update when we are confident that service is fully restored. Thank you for your patience..

Dec 7, 19:21:05 GMT+0
Identified - Our hosting provider continues to work toward a resolution for the ongoing networking issues. Until the issue is resolved, users may see intermittent errors while accessing and using commonlit.org. While the provider has identified a fix, we do not have an ETA for final resolution yet. Our team continues to monitor the situation..

Duration: 6 hours

Affected Components: commonlit.org

Nov 13, 02:01:47 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 13, 01:00:40 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 13, 06:43:27 GMT+0
Identified - Verification is currently underway for the maintenance items..

Nov 8, 15:46:29 GMT+0
Identified - We will be undergoing a scheduled maintenance period for commonlit.org on Friday, November 12th. During this time CommonLit will be unavailable..

Nov 13, 04:45:12 GMT+0
Identified - Our maintenance activities are still underway. We will provide an update as soon as they are complete. Thank you for your patience..

Nov 13, 07:22:41 GMT+0
Completed - We have completed our upgrades. Thank you for your patience! www.commonlit.org is now available..

Duration: 1 hour

Affected Components: commonlit.org

Sep 4, 10:00:44 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 4, 10:40:08 GMT+0
Identified - We are verifying the results of the maintenance and will restore service shortly..

Sep 4, 10:41:31 GMT+0
Completed - Maintenance is complete and CommonLit is fully available..

Sep 2, 13:27:13 GMT+0
Identified - We will be performing planned maintenance on the CommonLit application database at 6am EDT on Saturday, September 4th. During this time, CommonLit will be unavailable..

Sep 4, 09:00:30 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 5 hours

Affected Components: commonlit.org

Aug 15, 01:01:30 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 15, 05:04:09 GMT+0
Identified - We are verifying the results of the maintenance now..

Aug 15, 00:00:36 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 15, 05:05:06 GMT+0
Completed - Maintenance is complete, and www.commonlit.org is available for use again. Thank you for your patience..

Aug 15, 03:57:26 GMT+0
Identified - Our database maintenance is still in progress. We are extending our maintenance window to complete the work. Thank you for your patience..

Aug 9, 16:37:54 GMT+0
Identified - We will be performing some maintenance on the CommonLit web application and our databases at 9pm on Saturday, August 14th. During this time, www.commonlit.org will be unavailable. We will post updates as we conduct and conclude maintenance..

Jun 8, 11:15:04 GMT+0
Resolved - Fastly's network has recovered and Read Aloud is available. Thank you for your patience..

Jun 8, 10:44:45 GMT+0
Monitoring - Our audio content delivery provider is experiencing a global network outage. During this time, Read Aloud may be unavailable. We will provide updates as we learn more..

Duration: 1 hour and 30 minutes

Affected Components: commonlit.org

May 30, 10:30:35 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 27, 14:01:52 GMT+0
Identified - We will be performing maintenance on the CommonLit web application on Sunday, May 30th at 6:30am EST. During this period, CommonLit will be unavailable. We will provide updates as maintenance progresses and as we resume service. Thank you for your support!.

May 30, 09:30:30 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 30, 11:29:00 GMT+0
Identified - Verification is currently underway for the maintenance items..

May 30, 11:31:55 GMT+0
Completed - Our scheduled maintenance is complete and we've made the planned upgrades. Thank you for your patience! CommonLit is now available..

Duration: 30 minutes

Affected Components: commonlit.org

May 22, 12:00:40 GMT+0
Completed - The scheduled maintenance has been completed..

May 21, 20:02:42 GMT+0
Identified - We will be performing some brief scheduled maintenance on the CommonLit web application at 7:30 EST on Saturday, May 22st. We expect commonlit.org and other CommonLit services to be unavailable for less than thirty minutes. We will post updates as the maintenance window begins and as we make progress. Thank you for your patience..

May 21, 20:08:51 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

May 21, 20:08:17 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

May 22, 10:30:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 22, 11:30:36 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Affected Components: commonlit.org

Jan 22, 22:06:52 GMT+0
Resolved - The library search service has stabilized. Thank you for your patience..

Jan 22, 21:46:14 GMT+0
Monitoring - Our search service is recovering. Our engineers will continue to monitor for issues. The library is available for searching and browsing again..

Jan 22, 21:21:39 GMT+0
Investigating - Our library is currently experiencing some issues with search. We are working with our infrastructure partners to resolve the issue. Other pages in CommonLit remain available..

Duration: 18 hours

Affected Components: commonlit.org

Dec 25, 15:00:35 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 26, 04:09:37 GMT+0
Identified - We are verifying our maintenance and plan to be online by 11:30pm EST..

Dec 26, 04:17:28 GMT+0
Completed - Our database maintenance is complete. Thank you for your patience! CommonLit is again available for use..

Dec 23, 16:47:27 GMT+0
Identified - We will be performing some maintenance on our database starting at 6pm EST on December 25th. The application will be unavailable for several hours..

Dec 25, 14:00:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 25, 01:28:32 GMT+0
Identified - We are pushing up our maintenance to allow time to restore service before December 26th. Our maintenance window will now begin at 10am EST on Dec 25th..

Dec 14, 15:15:50 GMT+0
Resolved - Google has restored service. Sign-in via Google and Google Classroom are now available..

Dec 14, 12:32:32 GMT+0
Identified - We are continuing to monitor the situation. Google is updating the status of their systems at https://www.google.com/appsstatus#hl=en&v=status..

Dec 14, 12:31:17 GMT+0
Identified - We are continuing to monitor Google's status..

Dec 14, 12:20:20 GMT+0
Identified - Google's Sign-In for Websites and Google Classroom are currently experiencing a major outage. CommonLit users may not be able to login via their Google account and changes to Google Classroom-linked assignments may not be immediately reflected in Google Classroom. Users can use their account-specific password or request a password reset at the login page. We will sync any relevant changes to Google Classroom-linked assignments when Google restores service. We are continuing to monitor the situation..

Duration: 15 minutes

Affected Components: commonlit.org

Nov 19, 09:45:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 19, 10:46:00 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 19, 11:00:49 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 18, 22:10:43 GMT+0
Identified - We will undertake some brief maintenance at 5:45am EST. CommonLit may be unavailable for some portion of this 15 minute window..

Affected Components: commonlit.org

Nov 13, 18:24:14 GMT+0
Resolved - Thank you for your patience, we believe the issue is now fully resolved. Our team performed a major upgrade to our systems on Wednesday, November 11th. After that migration our replication system which builds data for reporting began to fall behind by a slowly increasing margin. This morning at 11:54 EST, the replication lag led to a buildup of almost 1 TB of replication logs, which filled up our database disk. We resized our database to add more capacity and stopped the faulty replication to purge the log growth. The combination of the two changes got us working again at 12:11 EST..

Nov 13, 17:57:39 GMT+0
Monitoring - Our team has resolved the issue and we are continuing to monitor. commonlit.org is available for general use..

Nov 13, 17:11:17 GMT+0
Identified - We are investigating an issue with our database that is making the application unavailable. We will continue to provide updates. We expect commonlit.org will be unavailable for for at least 30 minutes..

Duration: 1 hour and 30 minutes

Affected Components: commonlit.org

Nov 12, 00:08:22 GMT+0
Completed - Our maintenance cycle is complete. Thank you for your patience while we work to improve CommonLit. The application at commonlit.org is now available..

Nov 11, 23:11:18 GMT+0
Identified - We are continuing our maintenance operations. We will continue to provide updates as we make progress. The application may be unavailable until 7:30pm EST..

Nov 11, 23:28:14 GMT+0
Identified - We are verifying the results of our maintenance before bringing commonlit.org back online for general use..

Nov 11, 23:11:30 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 2 hours

Affected Components: commonlit.org

Nov 11, 21:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 11, 20:00:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 11, 23:00:37 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 11, 02:28:55 GMT+0
Identified - CommonLit will be offline for maintenance between 4pm and 6pm ET on Wednesday, November 11th. Students will be unable to complete work online during this time..

Duration: 30 minutes

Affected Components: commonlit.org

Nov 3, 02:30:29 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 3, 02:00:46 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 3, 02:17:27 GMT+0
Identified - We are currently verifying our upgrades and have brought CommonLit back up for general use. Thank you for your patience!.

Nov 3, 01:00:30 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 30, 21:34:58 GMT+0
Identified - We will be performing some upgrades to our content delivery network to support our Read Aloud feature. We expect there to be a brief period where Read Aloud service is partially unavailable..

Duration: 15 minutes

Affected Components: commonlit.org

Oct 22, 00:49:09 GMT+0
Identified - We will be performing some very brief maintenance on our application at 3:00am EST. We expect this to be completed in a few minutes..

Oct 22, 00:49:33 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Oct 22, 07:00:45 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 22, 06:00:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 22, 07:15:29 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 22, 00:58:52 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Affected Components: commonlit.org

Oct 2, 14:54:12 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Oct 2, 15:56:31 GMT+0
Resolved - This incident has been resolved..

Oct 2, 15:56:05 GMT+0
Monitoring - We've completed our maintenance and data fixes and CommonLit is again available. We apologize for the unexpected outage and appreciate your patience as we worked to restore service..

Oct 2, 14:45:13 GMT+0
Monitoring - We are temporarily offline for urgent unexpected maintenance. We expect service to resume around 12pm EST. We sincerely apologize for any inconvenience. We will post further updates here as we have more information. If you need a PDF document of a text for your lesson, please email help@commonlit.org. Fuera de Línea por actualización Estamos temporalmente fuera línea por actualización del sitio. Esperamos que el servicio se reanude a las 12:00 pm EST en Estados Unidos y a las 11:00 am hora del centro de México. Les pedimos disculpas por los inconvenientes. Aquí publicaremos más detalles en la medida que tengamos información. Si necesita un documento PDF de un texto para su lección, envíe un correo electrónico a ayuda@commonlit.org.

Oct 2, 12:04:08 GMT+0
Identified - We are temporarily offline for maintenance. We expect service to resume around 12pm EST. We sincerely apologize for any inconvenience. We will post further updates here as we have more information. If you need a PDF document of a text for your lesson, please email help@commonlit.org..

Sep 21, 17:57:06 GMT+0
Resolved - Zendesk identified the source of the live chat errors and restored access to Chat. Educators should now be able to access chat without error, but can email help@commonlit.org if chat does not appear available..

Sep 21, 17:12:44 GMT+0
Monitoring - We’re beginning to see improvement in educators’ ability to access live Chat. We’ll continue to monitor the situation and provide updates..

Sep 21, 16:42:55 GMT+0
Monitoring - Our support chat for educators is currently unavailable as Zendesk is having an outage. Please email help@commonlit.org if you have an urgent technical support need until the chat is available again. We will continue to monitor Zendesk's outage as they update us on the situation. Zendesk's updates: https://support.zendesk.com/hc/en-us/articles/360055647813-Service-Incident-September-21st-2020.

Duration: 6 hours

Affected Components: commonlit.org

Sep 12, 20:58:55 GMT+0
Identified - Verification is currently underway for the maintenance items..

Sep 12, 17:00:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Sep 12, 18:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 11, 21:19:26 GMT+0
Identified - We will be doing important maintenance on the CommonLit web application to support start of school year activities. The commonlit.org web application will be offline at 2pm EST on Saturday, September 12th for several hours. We will provide updates as the situation progresses..

Sep 12, 20:58:34 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

Sep 12, 21:18:32 GMT+0
Completed - The scheduled maintenance has been completed..