User support chat unavailable

Resolved

Degraded performance

Started almost 6 years agoSeptember 21, 2020Lasted about 1 hourSeptember 21, 20204:425:57 PMUTC

Updates

Resolved
September 21, 2020 at 5:57 PMUTC
Resolved
September 21, 2020 at 5:57 PMUTC
Zendesk identified the source of the live chat errors and restored access to Chat. Educators should now be able to access chat without error, but can email help@commonlit.org if chat does not appear available.
Update
September 21, 2020 at 5:12 PMUTC
Update
September 21, 2020 at 5:12 PMUTC
We’re beginning to see improvement in educators’ ability to access live Chat. We’ll continue to monitor the situation and provide updates.
Monitoring
September 21, 2020 at 4:42 PMUTC
Monitoring
September 21, 2020 at 4:42 PMUTC
Our support chat for educators is currently unavailable as Zendesk is having an outage. Please email help@commonlit.org if you have an urgent technical support need until the chat is available again. We will continue to monitor Zendesk's outage as they update us on the situation. Zendesk's updates: https://support.zendesk.com/hc/en-us/articles/360055647813-Service-Incident-September-21st-2020

CommonLit - User support chat unavailable – Incident details