CommonLit - Notice history

Support Documentation (HelpScout) under maintenance

commonlit.org - Operational

100% - uptime
Nov 2020 · 100.0%Dec · 100.0%Jan 2021 · 100.0%

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Nov 2020
Dec 2020
Jan 2021

Notice history

Jan 2021

Library search partially unavailable
  • Resolved
    Resolved

    The library search service has stabilized. Thank you for your patience.

  • Monitoring
    Monitoring

    Our search service is recovering. Our engineers will continue to monitor for issues. The library is available for searching and browsing again.

  • Investigating
    Investigating

    Our library is currently experiencing some issues with search. We are working with our infrastructure partners to resolve the issue. Other pages in CommonLit remain available.

Dec 2020

Scheduled database maintenance
  • Completed
    December 26, 2020 at 4:17 AM
    Completed
    December 26, 2020 at 4:17 AM

    Our database maintenance is complete. Thank you for your patience! CommonLit is again available for use.

  • Update
    December 26, 2020 at 4:09 AM
    In progress
    December 26, 2020 at 4:09 AM

    We are verifying our maintenance and plan to be online by 11:30pm EST.

  • In progress
    December 25, 2020 at 3:00 PM
    In progress
    December 25, 2020 at 3:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    December 25, 2020 at 2:00 PM
    Planned
    December 25, 2020 at 2:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    December 25, 2020 at 1:28 AM
    Planned
    December 25, 2020 at 1:28 AM

    We are pushing up our maintenance to allow time to restore service before December 26th. Our maintenance window will now begin at 10am EST on Dec 25th.

  • Planned
    December 23, 2020 at 4:47 PM
    Planned
    December 23, 2020 at 4:47 PM

    We will be performing some maintenance on our database starting at 6pm EST on December 25th. The application will be unavailable for several hours.

Google Sign-in and Google Classroom Degraded Service
  • Resolved
    Resolved

    Google has restored service. Sign-in via Google and Google Classroom are now available.

  • Update
    Update

    We are continuing to monitor the situation. Google is updating the status of their systems at https://www.google.com/appsstatus#hl=en&v=status.

  • Update
    Update

    We are continuing to monitor Google's status.

  • Identified
    Identified

    Google's Sign-In for Websites and Google Classroom are currently experiencing a major outage. CommonLit users may not be able to login via their Google account and changes to Google Classroom-linked assignments may not be immediately reflected in Google Classroom. Users can use their account-specific password or request a password reset at the login page. We will sync any relevant changes to Google Classroom-linked assignments when Google restores service. We are continuing to monitor the situation.

Nov 2020

Database maintenance
  • Completed
    November 19, 2020 at 11:00 AM
    Completed
    November 19, 2020 at 11:00 AM

    The scheduled maintenance has been completed.

  • In progress
    November 19, 2020 at 10:46 AM
    In progress
    November 19, 2020 at 10:46 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 19, 2020 at 9:45 AM
    Planned
    November 19, 2020 at 9:45 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    November 18, 2020 at 10:10 PM
    Planned
    November 18, 2020 at 10:10 PM

    We will undertake some brief maintenance at 5:45am EST. CommonLit may be unavailable for some portion of this 15 minute window.

Database unavailable
  • Resolved
    Resolved

    Thank you for your patience, we believe the issue is now fully resolved. Our team performed a major upgrade to our systems on Wednesday, November 11th. After that migration our replication system which builds data for reporting began to fall behind by a slowly increasing margin. This morning at 11:54 EST, the replication lag led to a buildup of almost 1 TB of replication logs, which filled up our database disk. We resized our database to add more capacity and stopped the faulty replication to purge the log growth. The combination of the two changes got us working again at 12:11 EST.

  • Monitoring
    Monitoring

    Our team has resolved the issue and we are continuing to monitor. commonlit.org is available for general use.

  • Identified
    Identified

    We are investigating an issue with our database that is making the application unavailable. We will continue to provide updates. We expect commonlit.org will be unavailable for for at least 30 minutes.

Continuing maintenance
  • Completed
    November 12, 2020 at 12:08 AM
    Completed
    November 12, 2020 at 12:08 AM

    Our maintenance cycle is complete. Thank you for your patience while we work to improve CommonLit. The application at commonlit.org is now available.

  • Update
    November 11, 2020 at 11:28 PM
    In progress
    November 11, 2020 at 11:28 PM

    We are verifying the results of our maintenance before bringing commonlit.org back online for general use.

  • In progress
    November 11, 2020 at 11:11 PM
    In progress
    November 11, 2020 at 11:11 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    November 11, 2020 at 11:11 PM
    Planned
    November 11, 2020 at 11:11 PM

    We are continuing our maintenance operations. We will continue to provide updates as we make progress. The application may be unavailable until 7:30pm EST.

Scheduled Maintenance
  • Completed
    November 11, 2020 at 11:00 PM
    Completed
    November 11, 2020 at 11:00 PM

    The scheduled maintenance has been completed.

  • In progress
    November 11, 2020 at 9:00 PM
    In progress
    November 11, 2020 at 9:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 11, 2020 at 8:00 PM
    Planned
    November 11, 2020 at 8:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    November 11, 2020 at 2:28 AM
    Planned
    November 11, 2020 at 2:28 AM

    CommonLit will be offline for maintenance between 4pm and 6pm ET on Wednesday, November 11th. Students will be unable to complete work online during this time.

Scheduled Maintenance
  • Completed
    November 03, 2020 at 2:30 AM
    Completed
    November 03, 2020 at 2:30 AM

    The scheduled maintenance has been completed.

  • Update
    November 03, 2020 at 2:17 AM
    In progress
    November 03, 2020 at 2:17 AM

    We are currently verifying our upgrades and have brought CommonLit back up for general use. Thank you for your patience!

  • In progress
    November 03, 2020 at 2:00 AM
    In progress
    November 03, 2020 at 2:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    November 03, 2020 at 1:00 AM
    Planned
    November 03, 2020 at 1:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    October 30, 2020 at 9:34 PM
    Planned
    October 30, 2020 at 9:34 PM

    We will be performing some upgrades to our content delivery network to support our Read Aloud feature. We expect there to be a brief period where Read Aloud service is partially unavailable.

Nov 2020 to Jan 2021

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